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1. Cancellations & Rescheduling

• Guests may cancel or reschedule their booking at least 48 hours in advance of the scheduled session.

• Cancellations or rescheduling requests made within 48 hours of the booking will not be eligible for a refund.

2. Sauna Closures Due to Weather

• In the event that the sauna is closed due to official weather warnings or safety concerns, all affected bookings will be automatically rescheduled.

• Clients will have the option to adjust the rescheduled booking to a time that suits them.

• Refunds will not be issued automatically in these circumstances, as bookings remain valid for rescheduling. Should you wish a refund, please contact us at thesteamie@hotmail.com.

3. Entry Refusal

• Refunds will not be issued to any guest refused entry due to:

  • Intoxication (alcohol or drugs)

  • Health and safety risks identified by staff

4. Age Restrictions

• The sauna is strictly for guests aged 17 and above.

• If any member of a booking party is found to be 16 years old or under, the entire booking will be cancelled without refund.

5. General Terms

• By booking, guests agree to abide by all safety rules and entry requirements.

• Management reserves the right to amend this policy at any time to ensure the safety and wellbeing of all guests.